How To Report A Problem While Playing A Game On now.gg
Learn how to efficiently report game issues encountered on now.gg with our step-by-step guide. Ensure seamless gameplay experiences by reporting problems effectively.
Why should I report a problem?
Report any problem you experience while playing a game, such as in-game FPS drops or high latency/ping, and we’ll try to resolve it right away!
You can report a problem from any of your devices, click on any of the links below to learn how.
You can also reach out to us at support@now.gg. We are happy to help!
How can I report a problem from my desktop/laptop?
1. Click on the “Help and Support” icon, as shown below.
2. In the popup that appears, select your problem from the categories listed. Then, click on “Next”.
NOTE: If your problem isn’t listed, you can select “Other”.
3. On the next screen, provide a detailed description of the problem. It will help us understand what you’re experiencing so we can figure out what’s going wrong and respond with a solution. Please provide the following details:
- Enter a valid email address: We will contact you at this email address once we have a solution
- Explain the problem: Here, you can describe the problem in detail.
- Upload an image: You can also attach an image if it illustrates the problem.
- Check the box next to “Run a diagnostic report”: To provide game-related and system information that will help us figure out the cause.
4. After filling in the details, click on “Submit”.
Once your report is submitted successfully, you will receive a confirmation message. Our Support staff will contact you at your email address once we have a solution.
How can I report a problem from my mobile/tablet?
1. Click on the down arrow visible on the sidebar, as shown below.
2. Click on the “Help and Support” icon (“?”).
3. On the next screen, select your problem from the categories listed. If it isn’t listed here, click on “Other”. After selecting an option, click on “Next”.
4. You will then be asked for more information. Please provide the following details:
- Enter a valid email address: We will contact you at this email address once we have a solution
- Upload an image: You can also attach an image if it illustrates the problem.
- Check the box next to “Run a diagnostic report”: To provide game-related and system information that will help us figure out the cause.
After filling in the details, click on “Next”.
5. On the next page explain the problem in detail and ensure that the box next to “Run a diagnostic report” is checked. Then, click on “Submit”.
After your report is submitted successfully, you will receive a confirmation message. Our Support staff will contact you at your email address once we have a solution for you.
Thank you for choosing now.gg. We hope you enjoy using it. Happy Gaming!